The Active Suites application is currently unavailable. Users are unable to access the platform due to a potential system outage. Follow the steps outlined below to resolve the issue.
Immediately report the issue to the Help Desk. Open a case to track the problem.
Email the following contacts to notify them about the Active Suites downtime:
Use the following template for the email:
October 13, 2023 at 7:24 AM
From: Dario Garay
Sent: Friday, October 13, 2023 7:23 AM
To: Barath R Pulthur
Cc: Transport Operational Support ;
Laura Starr ; CEMEX-Infra-SAP
Subject: INC1162066 - Active Suite website down - Urgent assistance needed
Dear Barath,
I am writing to you today to request urgent assistance with the Active Suite website.
The website is currently down, and we are unable to access the application. This is a critical issue for our business,
and we need to get the website back up and running as soon as possible. I would be grateful if you could prioritize this request.
Please let me know if you need any additional information from me. I am available by phone at 561-929-9391
Thank you for your time and attention to this matter.
Email the following Cement teams to notify them about the issue:
Use the following template for the email:
From: Dario Garay
Sent: Wednesday, December 11, 2024 09:39
To: Tj O Connor ; US South FL Dispatch Cement Aggregate ;
Florida Cement Dispatch Team ;
Barry I Surdin ; US Midsouth East Dispatch
Cc: Alberto Castaneda Garcia ;
Transport Operational Support ;
Helen M Lowery ; Arizona Terminal ;
Lytle Creek Terminal
Subject: Update on Active Suites and LoadMaster Connection Issue
Hello Team,
We are aware of the ongoing issue with the connection between Active Suites and LoadMaster (TS-1495).
Our team is actively investigating the matter to ensure a prompt resolution.
We have reached out to confirm the team responsible for resolving the certificate issue and are coordinating efforts to reset the system.
Once the necessary actions are confirmed and implemented, we will provide an update.
In the meantime, if you have additional information (e.g., specific order numbers or other anomalies),
please share them with us to aid in the investigation.
Thank you for your patience and collaboration.
We are committed to resolving this as quickly as possible.